Have Questions? Give us a call or shoot us a text (913)-730-5798
Effective date: October 22, 2026
At Aura Detail, every appointment reserves a technician, a van or shop bay, and a time slot that could have gone to another customer. We understand that plans change, so this policy explains how cancellations, rescheduling, and missed appointments work for both mobile and shop services.
Please give us at least 24 hours' notice if you need to cancel or reschedule. Cancellations and reschedules made 24 hours or more before your appointment are free of charge.
Appointments cancelled less than 24 hours before the scheduled start time are subject to a late cancellation fee of 25% of the booked service total. Online cancellation is not available within 24 hours of your appointment. Please call or text us instead.
If our technician arrives and is unable to perform the service, a fee of 25% of the booked service total will apply. This includes when the vehicle is not present, keys are not available, the vehicle is locked or inaccessible, the service location is not safe or permitted for us to work, or no one is available to hand off the vehicle. Cancellations made while our technician is already on the way are treated the same as a no-show.
For appointments at our shop (11505 S Strang Line Rd, Suite F, Olathe, KS 66062), please arrive at your scheduled drop-off time. Vehicles not dropped off within the scheduled window may be treated as a no-show or moved to the next available opening.
If we need to reschedule your appointment because of weather, unsafe conditions, or an issue on our end, there is no fee. We will reach out as early as possible to find a new time that works for you.
Call or text us at (913) 379-4005. If something comes up last minute, reach out anyway. We will always do our best to work with you and find a new time.